Shield Life Beauty's 30-Day Money Back Guarantee!
Returning an Item
You have 30 days from the date of shipment to initiate the return or exchange of an item. After 30 days all sales are final and all items are subject to the terms and conditions of the Shield Life Beauty Limited warranty. Independent dealer policies may differ.
To qualify for a return:
- You must contact Shield Life Beauty customer service by phone to obtain a Return Merchandise Authorization (RMA) number before returning an item. Return shipments without a valid RMA number clearly posted on the outside of the shipping box will not be accepted.
- All items must be returned in new, unused, sellable condition, in the same condition as they were sent, in the original manufacturer's packaging (including the box the item was shipped in or a comparable shipping box), with all paperwork, parts and accessories to ensure full credit.
- Returned items that are soiled, damaged or missing parts are not eligible for a refund. We are not obligated to accept returns if the item is not in the same condition as it was sent.
- Some electrical and electronic items may require some guided testing on the consumer's end before a RMA can be issued.
- Some items are not returnable due to health and hygiene hazards. To consider the safety for all our customers from such hazards, items such as (bedding, clothing, pet bedding) and any other items related to bedding are non-returnable if the item is or has been used.
All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping*, handling, gift wrap, or other charges. Items returned but not in compliance with this return policy may be returned to you at your expense.
In some special cases a RMA may be issued on an item that does not fully meet the return policy criteria. In this event we reserve the right to issue a partial refund to cover administrative costs associated with that return.
Here are the basic steps to return an item:
- To obtain an RMA number please contact customer service at 562.946.3377. Once we have given you an RMA number, please write the RMA number clearly on the outside of the shipping box. Items received without a valid RMA number will be rejected.
- Pack the item securely in the original package (including the box the item was shipped in or a comparable box).
- Enclose a copy of the original invoice with the item. Be sure to keep the original invoice for your records. If you cannot send a copy of your invoice, please include your order number, billing name, and address with the item.
- All products must be returned in new, unused, sellable condition, in original manufacturer's packaging, with all paperwork, parts and accessories to insure full credit.
- We recommend using a shipping method that provides package tracking, so you can check the status of your return. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- Send the return package to:
Shield Life Beauty
11832 1/2 Alondra Blvd.
Norwalk, CA 90650
Please note: If there is extensive damage to an item upon delivery, immediately e-mail us at firstname.lastname@example.org or call us at 562-946-3377 for instructions.
- Refunds are normally issued within 30 days of our receipt of complete, authorized returns. Credit will be issued in the same form as the original payment (i.e. credit card credit for items paid for by credit card or a refund check for items paid for by check, etc.).
*Shield Life Beauty will deduct the actual shipping and handling costs from any return that originally received Free Shipping.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at 562-946-3377. Please supply us with your order number and item number from your original confirmation email. We will also need your email address and phone number. Shield Life Beauty will make every reasonable effort to replace the item in a timely manner.
If there is extensive damage to the carton, refuse the delivery and contact us immediately at 562-946-3377. Please have your order number available when you contact us.
In the event that we send you a replacement, you will be required to return the damaged or defective item within 30 days to avoid being charged for both the replacement and the original. Additionally, we can only replace the exact item and version you ordered.
Shield Life Beauty will honor Express shipping refunds due to service failure on the part of FedEx Express, only when FedEx honors their "Money Back Guarantee" due to shipments that are delivered beyond the expected delivery date set by FedEx at the time of shipment. The "Free Ground Shipping" option does not qualify for a shipping refund.
Shield Life Beauty will deduct the actual shipping and handling costs from any return that originally received Free Shipping.
The customer is responsible for all shipping and handling charges on refused orders, with the exception of damaged shipments. This includes both the outbound and return shipping and handling charges.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.